Your customer asks a question at 11:47 pm. Unhold answers, in their language, from your own documents.
If it can’t, a human gets the whole conversation in under three seconds. No re-introductions. No context lost.
Live in six minutes No card to reserve a spot Self-hosting available
Unhold Live When your invite lands, this is the whole install.
Point it at your PDFs, manuals, FAQs — then paste this once.
<script src="https://unhold.chat/embed.js" data-key="uh_live_••••••••"></script>Not just a chatbot. It reads your documents, answers in your customer’s language, and hands off when it should.
Your PDFs, manuals, FAQs, screenshots, voice notes.
Upload what you already have. We turn it into something the agent can answer from. No retraining, no prompts to write.
Diagrams, error screens, product photos.
Your customer sends a photo of the thing that’s broken. Unhold reads the screenshot and answers from your own docs.
A human, with the whole conversation, in three seconds.
When the AI can’t answer, your team gets the thread and the AI’s reasoning. The customer never sees the seam.
Buyer intent and sentiment, read from every chat.
Pricing questions, urgency, frustration — scored as they happen. Hot leads reach your team. Upset customers reach a human.
See exactly what it learned. Edit or remove anything.
Every fact the agent knows is visible and editable. Fix the tone, update a price, delete what’s out of date. Changes go live at once.
Self-host it, and your data never leaves your walls.
Run Unhold on your own servers. The model, the knowledge base, every conversation — all of it lives inside your perimeter.
From zero to live in minutes. Never rushed.
No engineering team needed. Walk through each step — tap one to see what happens.
Drop in any file — manuals, spreadsheets, screenshots, even voice recordings in any language. Or just paste your website and we read it for you.
- PDF, DOCX, XLSX, TXT, HTML
- Audio: MP3, WAV, M4A — auto-transcribed
- Crawl a URL, or upload a folder
Unhold reads, chunks, and indexes everything — text and images alike — into a knowledge base it can answer from. No prompts to write.
- Understands text and pictures
- Smart chunking for accurate answers
- Ready in about a minute, not hours
Before anything is public, you see every fact the agent picked up. Fix the tone, correct a detail, remove what’s out of date.
- See every fact, in plain language
- Edit or delete any piece of knowledge
- Set the voice to match your brand
Copy one script tag, paste it on your site, and the agent is live. There’s an endpoint too, if your team wants to wire it in themselves.
- One tag — works on any CMS
- Socket endpoint for custom stacks
- Live the moment you paste it
When the AI is unsure, it passes the whole thread to your team — what the customer asked, what it tried, what it’s unsure about.
- One-click pickup for your team
- Full history travels with the thread
- Tickets created automatically
Every conversation becomes insight: where customers stall, which questions convert, who’s ready to buy. Gaps get flagged so you can fix them.
- Daily and weekly insight reports
- High-intent leads surfaced for sales
- Knowledge gaps flagged automatically
Upload what you have
Drop in any file — manuals, spreadsheets, screenshots, even voice recordings in any language. Or just paste your website and we read it for you.
- PDF, DOCX, XLSX, TXT, HTML
- Audio: MP3, WAV, M4A — auto-transcribed
- Crawl a URL, or upload a folder
Whatever your customer speaks at home.
When a question needs a human, the whole conversation arrives in under three seconds.
Your team sees the customer’s message, what Unhold tried, and what it’s unsure about. They pick up where the AI left off. The customer never sees the seam.
Customer asks
“Do you ship to Pondicherry?”
Unhold tries
Reads your shipping FAQ. Confidence: 41%. Not enough.
Your team picks up
An admin gets the full thread + the AI’s reasoning, ready to reply.
The same chats that answer questions quietly build your sales pipeline.
Your customer chats. Unhold listens. Every conversation is read for intent and sentiment as it happens — separating the people ready to buy from the people just browsing, with no manual tagging.
Every message read for buying intent
Pricing questions, competitor comparisons, urgency, feature deep-dives — the signals that mean a customer is close. Unhold reads them as they come in.
Hot, warm and cold, ranked for you
Each visitor gets a score from 0 to 100, based on the questions they ask and how deep they go. High scores ping your team with the full conversation attached.
Sentiment on every single message
Each message is read as excited, positive, neutral or frustrated. Frustrated customers reach a human at once. Excited ones asking about price trigger a sales alert in minutes.
Sales signals LiveAnswers are the start. Actions are the point.
Most AI support tools stop at answering. Yours does not have to.
Give Unhold the things it’s allowed to do — issue a refund, look up an order, reset a license, update your CRM, ping the on-call engineer. You describe each one in plain words. The agent works out when to use it.
Anything sensitive waits for a person. You set the line — refunds over a limit, data deletion, anything you mark — and approve it in one tap, right inside the conversation.
- Describe an action in plain English — the agent decides when it fits.
- Approval gates on anything sensitive. Nothing risky happens without a person.
- Every action logged, every detail traceable. Developers get SDKs for Node, Python and Go.
Don’t want to build it yourself?
Tell us what your business does. We’ll design a custom agent around your tools, your workflows and your voice — and stay on a call until it’s right.
Live conversation LiveYour data lives inside your walls. Forever.
Most AI support tools are a pipe — your documents and conversations flow to someone else’s servers. Self-hosted Unhold doesn’t move your data anywhere. Not to us. Not to anyone.
Runs in your infrastructure
One Docker command on AWS, Azure, GCP, or bare metal on-prem. Model, knowledge base and conversations all stay inside your perimeter.
Zero transmission, ever
No telemetry. No retraining on your data. No calls leaving your network. Not even we can see your content.
You control retention
Set your own retention rules, role-based access and backups. Run audits on your own terms, with your own tools.
Built for careful industries
Healthcare records, maritime manuals, financial and legal files — where “trust us, it’s safe” isn’t enough.
Be one of the first shops to never put a customer on hold again.
Unhold isn’t open to everyone yet. Join the waitlist and we’ll bring you in early, help you get live, and lock in launch pricing.
- No card to reserve your spot
- Launch pricing, held for you
- Hosted, self-hosted, or a custom agent — your call